Posted on 23. Jun, 2016 by Marc Courtenay.
Today is the best time ever to be a property manager. Today is the only day we have, since yesterday is history, tomorrow is a mystery, and today is a gift. It’s why we call today “the present.” There are more residents looking for rentals today that at any time in the history of the United […]
Posted on 21. Jun, 2016.
As the name suggests, microunits are very, very small apartments popping up in urban areas. Popular in Europe, this trends is reaching the U.S....
Posted on 16. Jun, 2016.
Several processes and activities can generate leads for your properties. In this article from Multifamily Executive, they outline different strategies—call centers, email remarketing, reputation...
Posted on 14. Jun, 2016 by Marc Courtenay.
After nearly 6 years of rising rents and declining vacancies, ideas for solutions have become both a hot economic and political issue. In California, no less than the governor has become interested. The cost of housing is so high in many areas of California that paying rent or a mortgage often costs half of a […]
With the unofficial start of summer here, more residents will be spending time outdoors, looking for various ways to enjoy the sunshine and warmer temperatures. Year-after-year, the two most popular activities for residents include swimming and barbecuing. The warm weather also brings a host of added responsibilities for property managers and staff alike as they […]
We’ve talked in the past about the benefits of pristine landscaping, a spotless leasing office, and clean, uncluttered patios and balconies. Not listed in that group, but just as important, are your apartment models. While furnishings are important, and should be updated on a regular basis, it’s often the small things that can sway an […]
Posted on 26. May, 2016 by Marc Courtenay.
From the comments that I gratefully receive about my articles, I’ve learned that property managers are searching for better ways and best practices. They’re looking for creative insights that lead to success. If you’re in business for yourself or working hard for an employer you’re probably looking for new ways to shine. What if you’re doing […]
Posted on 17. May, 2016 by Mary Girsch-Bock.
Spring and Summer Bring the Clutter On my way to work one morning, I passed an apartment complex about a mile from my house. While the complex itself appeared to be neat and clean, the resident balconies were filled with clutter. Taking a quick detour through the complex, I saw more balconies than not that were […]
Posted on 12. May, 2016 by Marc Courtenay.
Most of my professional time is devoted to reading about and interviewing successful people. Yes, it is a fortunate “calling” and one that has taken me several decades to develop. When focusing on successful property managers I notice they all seem to share similar secrets about their success. One of those “secrets” involves a generous heart! […]
Posted on 03. May, 2016 by Marc Courtenay.
In today’s world of ever-changing strategies and depersonalizing experiments with “virtual reality” and “artificial intelligence,” property managers need relationship-building skills they can depend upon. This article is about 3 of the most reliable words for creating an environment of trust and loyalty in all aspects of the property management industry. These 3 words are essential to […]
Posted on 28. Apr, 2016 by Marc Courtenay.
Today’s residential rental housing market grows more competitive with each passing month. Vacancies fill faster than ever, and property owners expect the best management money can buy. If you’re determined to keep your best clients and residents then you’re probably at least a few steps ahead of your competition. If you’d like to attract new […]
Posted on 26. Apr, 2016 by Marc Courtenay.
Through years of personal experience, the smartest property managers I’ve known always focus on the quality of life that their residents enjoy. Attractive, well-maintained common areas are no exception. With a little imagination and a strong desire to be outstanding, proactive property management companies are thinking outside the box when it comes to desirable spaces […]
Posted on 19. Apr, 2016 by Marc Courtenay.
Interest rates are low, lenders need more business, and credit card companies want to attract better quality customers. These are the economic conditions that open the door for growth opportunities. On Wednesday, March 17th, the Federal Reserve’s Open Market Committee led by Fed Chair Janet Yellen not only left short term interest rates alone but […]
As a property manager, one of the most rewarding and the most difficult parts of your job is to keep renters happy. While the majority of your tenants may never voice a single complaint, when a renter does complain it’s important to handle that complaint in a professional manner. It’s important that every complaint, even the minor […]
Gusty winds. Late season snow. Wildfires. Floods. Welcome to spring in the U.S. Spring may be the most difficult season to prepare for; simply because weather conditions can change from day to day, and sometimes even hour to hour. Is your property ready for an early spring snow storm? What about gusty, potentially hazardous winds? […]
Posted on 22. Mar, 2016 by Marc Courtenay.
It’s been said that nothing is more certain than death and taxes. That may be so, but another certainty in life that needs to be added to that short list is “change”. No, I’m not talking about the money you get back when buying an item for $7.99 and paying with a ten dollar bill. […]
In Part I, we discussed ways in which you can build a sustainable property management model for your office. In Part II, we’ll look at ways in which you can build a sustainable model for your properties. Building efficiencies into your property is one of the easiest ways to introduce sustainability into your property operations. […]
Posted on 08. Mar, 2016 by Mary Girsch-Bock.
Merriam-Webster defines the word Sustainable as “able to be used without being completely used up or destroyed; involving methods that do not completely use up or destroy natural resources; and able to last of continue for a long time.” In everyday operations, we all do things that are not sustainable. Things like rent concessions can […]
“It’s not enough to be busy. So are the ants. The question is what are we busy about?” –Henry David Thoreau Each of us accomplishes our work one day at a time. We work hard, yet it’s easy to forget that we have untapped intelligence and ingenuity to achieve a better life for ourselves and our […]
While Craigslist and other online venues can be a valuable asset for locating tenants, it’s helpful to proceed with caution. Remember, not all online property management scams are directed at potential tenants. Property management companies can also find themselves the target of scammers in a variety of ways. If you typically post detailed rental information […]
Posted on 11. Feb, 2016 by Marc Courtenay.
There are two groups of dynamic business-people doing all they can to connect with highly qualified residential renters: successful income investors and proactive property managers. Successful income investors know that right now is prime time to increase their property portfolios. As the cost of borrowing goes down they can leverage more purchases and expand their […]
Posted on 09. Feb, 2016 by Mary Girsch-Bock.
Today, property managers find themselves in a tough spot. With baby boomers looking to downsize from their home in the suburbs, and recent college graduates entering the rental market for the first time, property managers can find it difficult to know exactly how to market to and communicate with these two very different groups. So […]
Posted on 04. Feb, 2016 by Mary Girsch-Bock.
One of the most difficult problems a property manager can face is the incidence of crime on the properties they manage. While there is no full proof system for eliminating all crime, proper screening procedures can go a long way to ensuring that those with a criminal or sex offender background are not inadvertently approved […]
Posted on 26. Jan, 2016 by Marc Courtenay.
“What a person can be, she must be. This need we call self-actualization.” This quote, from the father of the self-actualization movement Abraham Maslow, crystallizes why this article is important. Are you a property manager because that’s what you truly want to do as a profession? Is your work simply a job or is it your calling, […]
As a property manager, do you ever feel stuck in the mundane routine of your weekly responsibilities? Are you overwhelmed by the magnitude of the responsibilities that define your important career? If you answered yes to both or either question, don’t feel alone. Every honest property manager I’ve ever spoken with has confessed that at […]
While many property management companies have a maintenance staff that is able to handle most tasks, there will likely be a time when a job will need to be outsourced to an outside contractor. While most property managers carefully screen job applicants when making hiring decisions to ward off possible issues, and carefully screen renters […]
The next time you attend a party or large gathering, look around at the group clusters that invariably form. Choose a couple of them to quietly walk up to and stand on the perimeter with rapt attention. What you’re likely to hear if you listen carefully is that there are three kinds of people in each group. […]