Archive by Author
Posted on 14. Sep, 2016 by Marc Courtenay.
Are you an optimist, a pessimist, or a realist? Most of us would choose the later, but I like to call myself an optimistic realist. How about you? In the months and years ahead our self-confidence and self-image will be tested by what Shakespeare called “…the slings and arrows of outrageous fortune.” The uncertain future […]
Posted on 08. Sep, 2016 by Marc Courtenay.
In today’s world there seems to be fewer adequately compensated jobs where the demand outstrips the supply. If you are a property manager, assistant property manager, or facilities maintenance coordinator you’re in one of the best professions at the right time. Both the commercial and residential property management businesses are growing so fast that it’s difficult to […]
Posted on 25. Aug, 2016 by Marc Courtenay.
Just because the cost of heating and cooling buildings hasn’t been skyrocketing this year doesn’t mean it can’t happen next year. Being a “conservationist” when it comes to energy is good for everyone. Property managers around the globe are responding positively to the challenge. They know that energy efficient rental units attract conscientious residents while […]
Posted on 23. Aug, 2016 by Marc Courtenay.
Although it has been said that nobody is perfect, there are some who are what I call “near perfect.” After all, since practice makes perfect, why not keep practicing while striving for excellence? In today’s economy we are at an auspicious confluence of trends that will reward good property managers like never before. The word […]
Posted on 09. Aug, 2016 by Marc Courtenay.
One month the employment numbers disappoint and the next they sizzle. It’s enough to give an interested property manager whiplash! In a recent article I reported that “On Friday, June 3 the U.S. Bureau of Labor Statistics announced an addition of just 38,000 nonfarm payrolls during May 2016. Economists had been expecting 160,000. This was […]
Posted on 02. Aug, 2016 by Marc Courtenay.
The summer and autumn months remind alert property managers that annual maintenance procedures should be carried out. Taking good care of your clients’ properties is a critical management function. While you’re scheduling and overseeing these important responsibilities, ask yourself an urgent question. “Are my relationships with my clients well-maintained and as strong as ever?” The best […]
Posted on 19. Jul, 2016 by Marc Courtenay.
When was the last time you took a careful look at your business’ insurance protection? There is no need for salespeople to give you a pitch. This is a serious topic that is really self-motivating. Many property managers are so busy managing properties that they delegate the responsibility for adequate insurance coverage to someone else. […]
Posted on 05. Jul, 2016 by Marc Courtenay.
No one has a crystal ball when it comes to the U.S. economy, but recent data suggests the possibilities of an economic recession are increasing. A careful, timely preparation plan makes good business sense. First I want to remind you that economic statistics are not always reliable. In fact they can be very confusing. Let […]
Posted on 23. Jun, 2016 by Marc Courtenay.
Today is the best time ever to be a property manager. Today is the only day we have, since yesterday is history, tomorrow is a mystery, and today is a gift. It’s why we call today “the present.” There are more residents looking for rentals today that at any time in the history of the United […]
Posted on 14. Jun, 2016 by Marc Courtenay.
After nearly 6 years of rising rents and declining vacancies, ideas for solutions have become both a hot economic and political issue. In California, no less than the governor has become interested. The cost of housing is so high in many areas of California that paying rent or a mortgage often costs half of a […]
Posted on 26. May, 2016 by Marc Courtenay.
From the comments that I gratefully receive about my articles, I’ve learned that property managers are searching for better ways and best practices. They’re looking for creative insights that lead to success. If you’re in business for yourself or working hard for an employer you’re probably looking for new ways to shine. What if you’re doing […]
Posted on 12. May, 2016 by Marc Courtenay.
Most of my professional time is devoted to reading about and interviewing successful people. Yes, it is a fortunate “calling” and one that has taken me several decades to develop. When focusing on successful property managers I notice they all seem to share similar secrets about their success. One of those “secrets” involves a generous heart! […]
Posted on 03. May, 2016 by Marc Courtenay.
In today’s world of ever-changing strategies and depersonalizing experiments with “virtual reality” and “artificial intelligence,” property managers need relationship-building skills they can depend upon. This article is about 3 of the most reliable words for creating an environment of trust and loyalty in all aspects of the property management industry. These 3 words are essential to […]
Posted on 28. Apr, 2016 by Marc Courtenay.
Today’s residential rental housing market grows more competitive with each passing month. Vacancies fill faster than ever, and property owners expect the best management money can buy. If you’re determined to keep your best clients and residents then you’re probably at least a few steps ahead of your competition. If you’d like to attract new […]
Posted on 26. Apr, 2016 by Marc Courtenay.
Through years of personal experience, the smartest property managers I’ve known always focus on the quality of life that their residents enjoy. Attractive, well-maintained common areas are no exception. With a little imagination and a strong desire to be outstanding, proactive property management companies are thinking outside the box when it comes to desirable spaces […]
Posted on 19. Apr, 2016 by Marc Courtenay.
Interest rates are low, lenders need more business, and credit card companies want to attract better quality customers. These are the economic conditions that open the door for growth opportunities. On Wednesday, March 17th, the Federal Reserve’s Open Market Committee led by Fed Chair Janet Yellen not only left short term interest rates alone but […]
Posted on 22. Mar, 2016 by Marc Courtenay.
It’s been said that nothing is more certain than death and taxes. That may be so, but another certainty in life that needs to be added to that short list is “change”. No, I’m not talking about the money you get back when buying an item for $7.99 and paying with a ten dollar bill. […]
Posted on 01. Mar, 2016 by Marc Courtenay.
“It’s not enough to be busy. So are the ants. The question is what are we busy about?” –Henry David Thoreau Each of us accomplishes our work one day at a time. We work hard, yet it’s easy to forget that we have untapped intelligence and ingenuity to achieve a better life for ourselves and our […]
Posted on 11. Feb, 2016 by Marc Courtenay.
There are two groups of dynamic business-people doing all they can to connect with highly qualified residential renters: successful income investors and proactive property managers. Successful income investors know that right now is prime time to increase their property portfolios. As the cost of borrowing goes down they can leverage more purchases and expand their […]
Posted on 26. Jan, 2016 by Marc Courtenay.
“What a person can be, she must be. This need we call self-actualization.” This quote, from the father of the self-actualization movement Abraham Maslow, crystallizes why this article is important. Are you a property manager because that’s what you truly want to do as a profession? Is your work simply a job or is it your calling, […]
Posted on 21. Jan, 2016 by Marc Courtenay.
As a property manager, do you ever feel stuck in the mundane routine of your weekly responsibilities? Are you overwhelmed by the magnitude of the responsibilities that define your important career? If you answered yes to both or either question, don’t feel alone. Every honest property manager I’ve ever spoken with has confessed that at […]
Posted on 14. Jan, 2016 by Marc Courtenay.
The next time you attend a party or large gathering, look around at the group clusters that invariably form. Choose a couple of them to quietly walk up to and stand on the perimeter with rapt attention. What you’re likely to hear if you listen carefully is that there are three kinds of people in each group. […]
Posted on 07. Jan, 2016 by Marc Courtenay.
The end of one year and the beginning of a new one is a great time to consider new ideas for retaining employees and those vital folks who pay the rent every month: our valued property residents. Recently I sat down with a 40-year property management superstar (in my humble opinion) to learn her latest views […]
Posted on 05. Jan, 2016 by Marc Courtenay.
As one year ends and another begins, property managers throughout the nation are becoming more aware of strategies to cut costs and increase profits. Here are some timely tips and ideas. Revisit your most time-consuming operations to discover how technology can improve efficiencies. Speak to both your inside and outside technology field reps for helpful […]