Archive by Author
Posted on 10. Apr, 2017 by Marc Courtenay.
Sometimes life is what happens while we’re making other plans. Other times life feels like it’s in the palm of our hands waiting for our decisions about what we want to make happen next. Maybe that’s the way our lives are supposed to feel. One of the things I know for sure is that you […]
Posted on 30. Mar, 2017 by Marc Courtenay.
There has been much debate when it comes to the effectiveness of using social media to attract and retain residents. The topic has often yielded mixed results, especially from a marketing perspective. Culled from recent presentations at the “Multifamily Social Media Summit”, a forum that’s designed for senior- and mid-level regional executives in property management […]
Posted on 15. Mar, 2017 by Marc Courtenay.
Your daily experiences as a property manager may seem unpredictable. But don’t be fooled by appearances. You have more impact on your daily destinies than you may have believed. The mindset that you bring to your work and your personal life is both a reflector and a generator of your resolutions and results. Regardless of […]
Posted on 03. Mar, 2017 by Marc Courtenay.
Virtually every month I meet or hear of a rental income property owner who wants to expand their portfolio. They’re searching throughout the 50 states for deals that make sense to them. Of course finding a lucrative “cap rate” is a challenge in today’s world. With interest rates still at historical lows, the return-on-investment (ROI) is […]
Posted on 17. Jan, 2017 by Marc Courtenay.
In case you haven’t read the following quote in awhile, “an ounce of prevention is worth a pound of cure.” Benjamin Franklin gets the credit for this piece of powerful wisdom. Whether it’s taking on a new partner, new employees, more risk, less risk or using intuition to keep up with the latest trends in […]
Posted on 10. Jan, 2017 by Marc Courtenay.
One of my favorite Barbra Streisand songs contains the lyrics “people who need people are the luckiest people in the world”. This applies as much to property managers as to anyone today. Let’s begin this discussion by focusing on our clients, the owners of the properties we manage. Where would we be without them and […]
Posted on 23. Dec, 2016 by Marc Courtenay.
There is no time like the present to make sure your residents are happy and feeling appreciated. We don’t need a holiday season or a special time of the year to create an event to convey our gratitude. First and foremost, when you see a resident or your staff is communicating with them, go out […]
Posted on 20. Dec, 2016 by Marc Courtenay.
Pardon my giddy take on an old holiday song, but as I listened to the words “Tis the Season to Be Jolly” my imagination ran wild with technological insights. Great technology can bring jolly good results. In the spirit of not wanting to be frivolous or flippant, I could see through my “mind’s eye” how […]
Posted on 06. Dec, 2016 by Marc Courtenay.
“All the king’s horses and all the king’s men couldn’t put Humpty Dumpty together again.” Most of us can remember this childhood poem which has important lessons and reminders. The winds of change are blowing powerfully since the results of the November 8, 2016 U.S. elections. As the financial markets adjust to the changes and […]
Posted on 22. Nov, 2016 by Marc Courtenay.
Would you like to keep your best, most responsible residents? Are you interested in filling vacancies with that caliber of prospects? Let me share some perky ideas from some successful managers. The most frequent answer to the questions, “How do we motivate responsible residents to rent the properties we manage and how do we attract […]
Posted on 14. Nov, 2016 by Marc Courtenay.
There appears to be more people in the U.S. who live with a pet than ever before. The U.S. Department of Housing and Urban Development (HUD) is carefully looking into this topic as it pertains to renters. In fact, HUD has already published an 8 page guide titled Resident Rights that every property manager should become […]
Posted on 01. Nov, 2016 by Marc Courtenay.
If you really want to know what top property management professionals like, just ask them. That’s what I did in a random, anecdotal sampling out in the field, online and on the phone. What I wanted to discover is if they belonged to a professional association, which one, and why? The organization that rose to […]
Posted on 25. Oct, 2016 by Marc Courtenay.
As I listened to this long-time property manager describe his losses I was astounded. “These ungrateful owners don’t deserve me. I’ve worked hard for them and their residents and this is what I get?” Although this man was intelligent, his people-skills and mannerisms were brash, condescending and curt. Nobody enjoys the company or doing business with […]
Posted on 18. Oct, 2016 by Marc Courtenay.
While many property managers may be distracted by and entertained with the political elections in the U.S., now may be an auspicious time to shift our focus. How about two disparate attention targets? First, how do the presidential elections impact the cost of housing? My research found that residential real estate prices usually falls during […]
Posted on 13. Oct, 2016 by Marc Courtenay.
There are times where we throw caution to the wind and go “all in.” There are other times to pause and carefully ponder the realities of what may be “coming around the bend.” Perhaps, after nearly 8 years of low interest rates and endless economic stimulants, we are now in the “carefully ponder” stage of […]
Posted on 30. Sep, 2016 by Marc Courtenay.
Although I’m an ardent enthusiast of cooperation, I’m also a multi-decade-longtime instructor of how to create meaningful, competitive advantages. In fact, you can be both cooperative and competitive. Obvious competitive advantages include having honed your skill sets, mastered the use of cutting-edge technologies, and having outstanding people skills. Combined, you’ll be in a league of your […]
Posted on 14. Sep, 2016 by Marc Courtenay.
Are you an optimist, a pessimist, or a realist? Most of us would choose the later, but I like to call myself an optimistic realist. How about you? In the months and years ahead our self-confidence and self-image will be tested by what Shakespeare called “…the slings and arrows of outrageous fortune.” The uncertain future […]
Posted on 08. Sep, 2016 by Marc Courtenay.
In today’s world there seems to be fewer adequately compensated jobs where the demand outstrips the supply. If you are a property manager, assistant property manager, or facilities maintenance coordinator you’re in one of the best professions at the right time. Both the commercial and residential property management businesses are growing so fast that it’s difficult to […]
Posted on 25. Aug, 2016 by Marc Courtenay.
Just because the cost of heating and cooling buildings hasn’t been skyrocketing this year doesn’t mean it can’t happen next year. Being a “conservationist” when it comes to energy is good for everyone. Property managers around the globe are responding positively to the challenge. They know that energy efficient rental units attract conscientious residents while […]
Posted on 23. Aug, 2016 by Marc Courtenay.
Although it has been said that nobody is perfect, there are some who are what I call “near perfect.” After all, since practice makes perfect, why not keep practicing while striving for excellence? In today’s economy we are at an auspicious confluence of trends that will reward good property managers like never before. The word […]
Posted on 09. Aug, 2016 by Marc Courtenay.
One month the employment numbers disappoint and the next they sizzle. It’s enough to give an interested property manager whiplash! In a recent article I reported that “On Friday, June 3 the U.S. Bureau of Labor Statistics announced an addition of just 38,000 nonfarm payrolls during May 2016. Economists had been expecting 160,000. This was […]
Posted on 02. Aug, 2016 by Marc Courtenay.
The summer and autumn months remind alert property managers that annual maintenance procedures should be carried out. Taking good care of your clients’ properties is a critical management function. While you’re scheduling and overseeing these important responsibilities, ask yourself an urgent question. “Are my relationships with my clients well-maintained and as strong as ever?” The best […]
Posted on 19. Jul, 2016 by Marc Courtenay.
When was the last time you took a careful look at your business’ insurance protection? There is no need for salespeople to give you a pitch. This is a serious topic that is really self-motivating. Many property managers are so busy managing properties that they delegate the responsibility for adequate insurance coverage to someone else. […]
Posted on 05. Jul, 2016 by Marc Courtenay.
No one has a crystal ball when it comes to the U.S. economy, but recent data suggests the possibilities of an economic recession are increasing. A careful, timely preparation plan makes good business sense. First I want to remind you that economic statistics are not always reliable. In fact they can be very confusing. Let […]