Archive by Author
Posted on 12. Apr, 2016 by Mary Girsch-Bock.
As a property manager, one of the most rewarding and the most difficult parts of your job is to keep renters happy. While the majority of your tenants may never voice a single complaint, when a renter does complain it’s important to handle that complaint in a professional manner. It’s important that every complaint, even the minor […]
Posted on 31. Mar, 2016 by Mary Girsch-Bock.
Gusty winds. Late season snow. Wildfires. Floods. Welcome to spring in the U.S. Spring may be the most difficult season to prepare for; simply because weather conditions can change from day to day, and sometimes even hour to hour. Is your property ready for an early spring snow storm? What about gusty, potentially hazardous winds? […]
Posted on 15. Mar, 2016 by Mary Girsch-Bock.
In Part I, we discussed ways in which you can build a sustainable property management model for your office. In Part II, we’ll look at ways in which you can build a sustainable model for your properties. Building efficiencies into your property is one of the easiest ways to introduce sustainability into your property operations. […]
Posted on 08. Mar, 2016 by Mary Girsch-Bock.
Merriam-Webster defines the word Sustainable as “able to be used without being completely used up or destroyed; involving methods that do not completely use up or destroy natural resources; and able to last of continue for a long time.” In everyday operations, we all do things that are not sustainable. Things like rent concessions can […]
Posted on 18. Feb, 2016 by Mary Girsch-Bock.
While Craigslist and other online venues can be a valuable asset for locating tenants, it’s helpful to proceed with caution. Remember, not all online property management scams are directed at potential tenants. Property management companies can also find themselves the target of scammers in a variety of ways. If you typically post detailed rental information […]
Posted on 09. Feb, 2016 by Mary Girsch-Bock.
Today, property managers find themselves in a tough spot. With baby boomers looking to downsize from their home in the suburbs, and recent college graduates entering the rental market for the first time, property managers can find it difficult to know exactly how to market to and communicate with these two very different groups. So […]
Posted on 04. Feb, 2016 by Mary Girsch-Bock.
One of the most difficult problems a property manager can face is the incidence of crime on the properties they manage. While there is no full proof system for eliminating all crime, proper screening procedures can go a long way to ensuring that those with a criminal or sex offender background are not inadvertently approved […]
Posted on 19. Jan, 2016 by Mary Girsch-Bock.
While many property management companies have a maintenance staff that is able to handle most tasks, there will likely be a time when a job will need to be outsourced to an outside contractor. While most property managers carefully screen job applicants when making hiring decisions to ward off possible issues, and carefully screen renters […]
Posted on 22. Dec, 2015 by Mary Girsch-Bock.
With the New Year just around the corner, you’ve probably begun to think about your resolutions for the coming year. Why not resolve to tackle the issues that have proven to be your nemesis? While the list will vary widely from manager to manager, there’s likely a few things that all will agree would be of […]
Posted on 18. Dec, 2015 by Mary Girsch-Bock.
The typical property management office is inundated with paperwork – everything from applications to leases, lease addendums, move-out paperwork, and security deposit refunds. Now, imagine your office without paper. No stacks of applications waiting to be filed. No leases or move-out paperwork stacked on a leasing agent’s desk. Kind of hard to do, isn’t it? […]
Posted on 08. Dec, 2015 by Mary Girsch-Bock.
During November and December, the holidays often take center stage, and the property management community is no exception. And each November and December, property managers are often faced with a dilemma – how should they celebrate the holidays at their community? While this typically is not a problem for those managing single-family homes, managers at […]
Posted on 12. Nov, 2015 by Mary Girsch-Bock.
While preparing for winter weather is a common occurrence for property managers throughout the country, the preparation for this year’s winter may be slightly different. The National Oceanic and Atmospheric Administration (NOAA) has predicted the return of El Niño this winter; one of the strongest on record. The return of El Niño means a shifting […]
Posted on 03. Nov, 2015 by Mary Girsch-Bock.
It’s never too early to prepare for year end. Because year end is typically when new systems are implemented, new software purchased, or current work wrapped up, the sooner you can get a jump on these items the better. Here are some things you can finish up now to make a fresh start for the New […]
Posted on 12. Oct, 2015 by Mary Girsch-Bock.
In 1985, the life of a property manager was primarily driven by paperwork. Tenant applications, move-in forms, move-out forms, leases, leasing bonuses, move-out forms, rent receipts, maintenance requests, and work orders; everything required a piece of paper of some kind. Fast forward 30 years, and many property managers and residents may marvel at the tools available for […]
Posted on 08. Sep, 2015 by Mary Girsch-Bock.
Like anything in life, it’s often the little things that can make the difference between a signed lease and another week (or more) on the market. It’s hard to overstate the importance of a good first impression. While residents typically consider a variety of issues when deciding whether to rent a particular apartment or home, […]
Posted on 04. Aug, 2015 by Mary Girsch-Bock.
Security deposits continue to present a very unique set of problems for both property managers and staff alike. Property management companies large and small continue to struggle with this very routine task and often lose money in the process. The following is an example of security deposit mismanagement and the associated repercussions experienced by the […]
Posted on 16. Jul, 2015 by Mary Girsch-Bock.
If you’ve considered offering corporate or short-term housing, you’re not alone. With property management costs steadily rising, property managers across the U.S. are looking for a reliable funding stream. With a significant increase in business travel and employee relocation, corporate housing is often suggested as a viable way to increase revenue. It’s no secret that […]
Posted on 06. Jul, 2015 by Mary Girsch-Bock.
This question has been kicked around a lot in recent years: Should you require your tenants to obtain renters insurance? While some property management companies require their residents to purchase renters insurance, the vast majority continue to merely suggest that renters insurance be purchased. Unfortunately, this method of persuasion has done little to convince residents to do […]
Posted on 16. Jun, 2015 by Mary Girsch-Bock.
As property managers, your primary focus is to locate and keep quality residents. Long-term residents can mean a stable rental income, less marketing dollars spent, and a stable rental community, which is attractive to all residents. One area that many managers may not realize the value of is a stable work force. Finding and retaining […]
Posted on 09. Jun, 2015 by Mary Girsch-Bock.
We’ve all seen the ads – ‘no credit check, no deposit, move-in today!’ While some property managers may luck out and rent to a resident who does not skip out on the lease, does not destroy the property, and has adequate income to cover the rent, by running ads such as these, managers are opening […]
Posted on 19. May, 2015 by Mary Girsch-Bock.
While many property managers have consciously made changes in their daily habits to save energy and reduce their carbon footprint, are you doing as much as you can to make your office a little greener? If you feel like you’d like to make a greater environmental impact, here are some suggestions to try in your […]
Posted on 30. Apr, 2015 by Mary Girsch-Bock.
While print advertising remains a popular and effective way of marketing to potential renters, those hoping to reach the next generation of renters will need to make sure that their online communication skills are up to par. With more renters using mobile communication devices to look for apartments, having an active online presence is a […]
Posted on 07. Apr, 2015 by Mary Girsch-Bock.
After a brutal winter in many parts of the U.S., spring has finally arrived, with a hint of green quickly replacing the brown that we’ve looked at for the past several months. While we can all appreciate the warmer weather, those long months of rain and snow can take its toll on even the most […]
Posted on 02. Apr, 2015 by Mary Girsch-Bock.
With warm weather finally here, the number of children playing outside will increase dramatically in the coming weeks. This can cause a number of issues in apartment communities – ranging from noise complaints from residents, as well as an increased incident of accidents; everything from the usual cuts and scrapes to more serious issues that […]