Resident Retention Ideas and Articles for the Property Management Professional

Keeping Residents and Property Owners Happy

Posted on 20. Jul, 2010 by Marc Courtenay.

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If there is one thing that all property managers want it’s an over abundance of qualified potential residents. Many property managers are trying to make it easier for prospective residents to sign that rental agreement. That can be one of those trade-offs that sometimes disappoint your owner-clients and existing residents.

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Attention to Resident Retention for June

Posted on 14. Jun, 2010 by Heather Blume.

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A lot of communities have open play fields or courtyards integrated into their design, the purpose of which, usually, is to sit there, look pretty, and encourage us to pay landscapers. If you have the resource and you’re paying to maintain it, the least you can do to be responsible to your budget is to find some use for it.

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Attention to Retention

Posted on 11. May, 2010 by Heather Blume.

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The last thing we want to do is to add anything more to our already overflowing schedules, but I want to encourage you to work in some resident retention time. Remember, it’s STILL cheaper to retain them than to turn even one apartment

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Tap In to Tax Time: Providing Resources for Residents

Posted on 09. Feb, 2010 by Heather Blume.

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It’s the start of the new year, so inevitably the thing in the forefront of everyone’s minds right now is the same: tax time! Okay, maybe not. When it comes to taxes, you’ve got basically two camps of people.

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4 Quick December Gathering Ideas for Residents

Posted on 10. Dec, 2009 by Heather Blume.

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Whether it’s the food, time of year, or the weather, there’s something about the holiday season that makes people more social. That makes this a great time for property managers to bait some resident retention by using smaller gatherings or groupings. Here are four ideas to get you started.

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“Try Anti-Depressants,” and Other Ways Not to Respond to Resident Feedback

Posted on 30. Nov, 2009 by Heather Blume.

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We used to ignore sites like Apartment Ratings and tell our people to try to just forget they were there and not take things personally. In the last two years though, the shift of the social media model has required a reexamination of our silence, and it’s been decided, by pretty much everyone out there, that it’s time to respond to online public resident feedback.

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5 “Spooky” Suggestions for Property Managers This Halloween

Posted on 15. Oct, 2009 by Heather Blume.

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I adore Halloween. I love it almost as much as I love Christmas, and I am one of those weird people who has multiple Christmas trees in their house.
I started decorating the other day for Halloween, putting up my glow in the dark skeletons and using that black light sensitive spider webbing to coat the [...]

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The Deal Fell Through, So Why Should I Thank You?

Posted on 17. Sep, 2009 by Heather Blume.

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I’m very lucky in the fact that, after moving out here years ago, I found/developed an amazing group of friends. They’ve taught me the differences between college friendships and adult friendships, (biggest difference being that when you throw a party in college, people bring beer and there’s major clean up…as an adult, they bring wine [...]

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8 Ideas for Making More Move-In Day Magic!

Posted on 18. Aug, 2009 by Heather Blume.

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I think it should be a requirement for people who work in the multifamily industry to rent an apartment, at communities they don’t directly work at, for at least 5 years, moving at least once every 24 months. What would possess me to make such an outlandish request of my fellow industry compatriots?
One word: EMPATHY
Empathy [...]

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6 Tips for Communication Clarity with Your Residents

Posted on 16. Jul, 2009 by Heather Blume.

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You know, not everyone has a gift for writing. Some people don’t even have the basics.
When I was younger, my mother was a librarian and an English teacher. She and I would sit at the kitchen table in the evenings, me struggling with the complexities of Algebra (many of which I, to this day, still [...]

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Five Ways For Property Managers To “Pool” Their Resources

Posted on 07. Jul, 2009 by Heather Blume.

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As temperatures rise, so do easy chances for resident retention! Summer is a great time for connecting with your residents and one of our greatest warm season assets is, of course, our pool. However, there is more to using your aqua resources than a single large gesture of the large summer pool party. You can [...]