Posted on 03. Jun, 2010 by Marc Courtenay.
You’ve probably worked hard to build up your book of clients and to establish yourself as an irreplaceable property manager. Yet we also know it’s easy to take those relationships for granted. We can convince ourselves that these owners know how lucky they are to have us managing their properties. After all, they probably aren’t shopping around for better management; at least we hope they aren’t?
Posted on 27. May, 2010 by Albert Oaten.
The 2010 NARPM Northwest Regional Conference was held at the beautiful Davenport Hotel in Spokane, WA. Here are photos from this year’s event.
Posted on 18. May, 2010 by Marc Courtenay.
Most of us want to expand our property management business. Very few can afford to do this extravagantly in this belt-tightening economy. No need to be anxious though. I’ve learned from almost 4 decades of experience that little things mean a lot, and little steps can produce big results.
Posted on 13. May, 2010 by Marc Courtenay.
This is an opportunistic time for property managers throughout the U.S.A. Not only are there growing numbers of potential “residents” looking for homes to rent or lease, but there are record numbers of owners who are not quite satisfied with their current property manager.
I hope that your clients are not one of those dissatisfied owners.
Posted on 11. May, 2010 by Heather Blume.
The last thing we want to do is to add anything more to our already overflowing schedules, but I want to encourage you to work in some resident retention time. Remember, it’s STILL cheaper to retain them than to turn even one apartment
Posted on 07. May, 2010 by Heather Blume.
I know that by the time I start seeing snippets of sunshine peeking through the Seattle clouds, the rest of the country must be 3 or 4 weeks into the beautiful weather that late April and Early May bring. As long as the outside is enticing, people will do the most that they can to spend time in it, which hopefully means a spike in on site traffic for you!
Posted on 05. May, 2010 by Marc Courtenay.
Property owners and managers are competing for new residents at an advantageous time. To compete effectively and economically, property managers are “turning up their imaginations” to make their properties more desirable. Here are five ideas to consider:
Posted on 28. Apr, 2010 by Jim Semick.
A single check seems small enough. But added up, the checks your property management company deposits or prints can ultimately bury your staff under a mound of paper. If you are on the way to a paperless office but haven’t yet tackled electronic payments for receivables and payables, you are paying more than you need to run your operation.
Posted on 26. Apr, 2010 by Aimee Miller.
In this April 22nd webinar video recording, Mike Whaling, social media expert for the residential property management industry, talks about how property managers can use social media (think Facebook, Twitter, blogging) to connect with current and prospective residents as well as prospective owners.
Posted on 22. Apr, 2010 by Heather Blume.
April is one of my favorite months in property management because it’s full of ANTICIPATION! We’re all waiting for that first big weekend, when the leasing season really kicks in to high gear for all those late May and early June moves. Instead of waiting this year, why not take a proactive approach with some fresh ideas to drive traffic to your door?!
Posted on 15. Apr, 2010 by Heather Blume.
Mood is infectious to the people around us because as humans, we’re wired for it. In the world of apartment rentals, your emotional state can be a grand ally in helping you control a given situation.
Posted on 13. Apr, 2010 by Marc Courtenay.
These challenging times present many bargains, discounts and some exceptional opportunities for property managers. Although rental rates have dropped and vacancies soared in many areas of the country, there are many reasons to believe we are at or near the bottom.
Posted on 08. Apr, 2010 by Mary Girsch-Bock.
When Judy moved out of her apartment, the property managers at one of New Mexico’s top management companies were mortified by the extent of damages. The front door was covered in dents, and windows were broken in both the bedroom and the living room. The carpet was covered in cigarette burns and ugly purple stains, and the bathroom tile was curled up and peeling from excessive water damage.
Posted on 31. Mar, 2010 by Heather Blume.
8 Seconds. That’s a very long time if you’re riding a bull. Not so long if you’re meeting a prospective resident. Humans are judgmental. Going beyond cultural lines, beyond family, beyond age, and beyond any other conceivable grouping, across the board, humans as a species are judgmental.
Posted on 24. Mar, 2010 by Jim Semick.
It’s rent week again, and all hands are on deck. If you’re like many other property management firms, you have an unwritten rule: no vacation during rent week. You realize that rent checks cost your company time and money with unnecessary handling, data entry, errors, staff frustration and other inefficiencies. Surely there has to be a better way.
Posted on 19. Mar, 2010 by Marc Courtenay.
Yesterday I received an advertisement from a rental car company. It simply stated, “The next time you need a rental car call us and receive a free upgrade”, and they meant it.
The word “free” strikes a positive chord for us all. So if I’m a couple looking for an apartment or a rental home and I see the word “free”, I’m likely to investigate this offer.
Posted on 16. Mar, 2010 by Heather Blume.
The process of interviewing for a new property team member can be nerve wracking for many managers. With so many jobs cut back this last year, the pool of applicants has never been bigger and the resumes have never been more flowery and descriptive, not to mention misleading.
Posted on 12. Mar, 2010 by Mike Levy.
Over the last several months I have interviewed 50 of the most successful property managers across the United States. Most, if not all, of the interviewees talked about soft skills being much more important than having actual property management experience when hiring new employees.
Posted on 09. Mar, 2010 by Heather Blume.
We in the property management world know that sunshine brings in the tours, something that has proven to be a major challenge this year. To encourage a little more traffic, here are 3 ideas for your marketing teams.
California 2010 Legal Update: Legislation and Case Law That Will Effect Rental Property Owners and Managers
Posted on 04. Mar, 2010 by KTS-Law.
As 2010 gets under way, it is important for property managers and owners to be aware of new legislation, case law and legal trends that will significantly impact our industry. Below is an overview of the most significant laws and trends for this year.
Posted on 25. Feb, 2010 by Aimee Miller.
In this February 24th webinar video recording, Mike Levy, author of the book 50 Interviews: Successful Property Managers, shares the top 7 lessons he learned while interviewing successful property managers. He provides examples and ideas about how to incorporate these lessons into your business. Read a case study on how Ray Scarabosio of Jackson Group […]
Posted on 22. Feb, 2010 by Mike Levy.
Over the last several months I have interviewed 50 of the most successful property managers across the United States. Excellent people skills and an enthusiastic and positive attitude were qualities of successful property managers. But the one thing that became very clear, early on in my interviews, was that building strong teams was critical to […]
Posted on 18. Feb, 2010 by Heather Blume.
I see a lot of properties and companies doing a cannonball in the deep end of the Facebook swimming pool. I’d estimate that I’m “friended” or “followed” by at least six new properties or management companies a week.
Posted on 16. Feb, 2010 by Marc Courtenay.
Just as the number of apartment vacancies reached multi-decade highs, the number of homebuyers who are about to need apartments to rent will skyrocket. Reis, a New York real estate research firm, says apartment vacancies hit a 30-year high in the fourth quarter of 2009. Vacancy rates hit 8%, the highest level since Reis started tracking 79 U.S. real estate markets in 1980.