Posted on 26. Jan, 2016 by Marc Courtenay.
“What a person can be, she must be. This need we call self-actualization.” This quote, from the father of the self-actualization movement Abraham Maslow, crystallizes why this article is important. Are you a property manager because that’s what you truly want to do as a profession? Is your work simply a job or is it your calling, […]
Posted on 21. Jan, 2016 by Marc Courtenay.
As a property manager, do you ever feel stuck in the mundane routine of your weekly responsibilities? Are you overwhelmed by the magnitude of the responsibilities that define your important career? If you answered yes to both or either question, don’t feel alone. Every honest property manager I’ve ever spoken with has confessed that at […]
Posted on 19. Jan, 2016 by Mary Girsch-Bock.
While many property management companies have a maintenance staff that is able to handle most tasks, there will likely be a time when a job will need to be outsourced to an outside contractor. While most property managers carefully screen job applicants when making hiring decisions to ward off possible issues, and carefully screen renters […]
Posted on 14. Jan, 2016 by Marc Courtenay.
The next time you attend a party or large gathering, look around at the group clusters that invariably form. Choose a couple of them to quietly walk up to and stand on the perimeter with rapt attention. What you’re likely to hear if you listen carefully is that there are three kinds of people in each group. […]
Posted on 07. Jan, 2016 by Marc Courtenay.
The end of one year and the beginning of a new one is a great time to consider new ideas for retaining employees and those vital folks who pay the rent every month: our valued property residents. Recently I sat down with a 40-year property management superstar (in my humble opinion) to learn her latest views […]
Posted on 05. Jan, 2016 by Marc Courtenay.
As one year ends and another begins, property managers throughout the nation are becoming more aware of strategies to cut costs and increase profits. Here are some timely tips and ideas. Revisit your most time-consuming operations to discover how technology can improve efficiencies. Speak to both your inside and outside technology field reps for helpful […]
Posted on 22. Dec, 2015 by Mary Girsch-Bock.
With the New Year just around the corner, you’ve probably begun to think about your resolutions for the coming year. Why not resolve to tackle the issues that have proven to be your nemesis? While the list will vary widely from manager to manager, there’s likely a few things that all will agree would be of […]
Posted on 18. Dec, 2015 by Mary Girsch-Bock.
The typical property management office is inundated with paperwork – everything from applications to leases, lease addendums, move-out paperwork, and security deposit refunds. Now, imagine your office without paper. No stacks of applications waiting to be filed. No leases or move-out paperwork stacked on a leasing agent’s desk. Kind of hard to do, isn’t it? […]
Posted on 08. Dec, 2015 by Mary Girsch-Bock.
During November and December, the holidays often take center stage, and the property management community is no exception. And each November and December, property managers are often faced with a dilemma – how should they celebrate the holidays at their community? While this typically is not a problem for those managing single-family homes, managers at […]
Posted on 01. Dec, 2015 by Marc Courtenay.
As more single-family subdivisions are built and more apartment complexes convert to condominiums, many form Home Owner Associations (HOA). These are opportunities for good property management! Many an HOA would prefer not to deal directly with the myriad issues of coping with the needs of owners and their renter-residents. Enforcement of the Covenants, Conditions and […]
Posted on 24. Nov, 2015 by Marc Courtenay.
The following is my open letter to the property managers and readers of my articles. It is intended to make a meaningful, positive difference in your professional and personal lives. Dear Property Managers and Other Readers, This is the time of year that motivates me to thank you for being a part of our extended […]
Posted on 17. Nov, 2015 by Marc Courtenay.
All of us in the business of property management wish there were more hours in the day to complete our work. Yet as the old saying goes “Time waits for no one…” and few have time to waste. Yes, more time is often what we want most, observed William Penn, “…but what we use worst.” By […]
Posted on 12. Nov, 2015 by Mary Girsch-Bock.
While preparing for winter weather is a common occurrence for property managers throughout the country, the preparation for this year’s winter may be slightly different. The National Oceanic and Atmospheric Administration (NOAA) has predicted the return of El Niño this winter; one of the strongest on record. The return of El Niño means a shifting […]
Posted on 05. Nov, 2015 by Marc Courtenay.
When I first spoke with Marshall Saunders, a 30-year veteran in the Midwest real estate market who owned and ran the largest RE/MAX office in the world, I knew he’d be an effective advocate. It wasn’t even because he now owns a leading midwestern real estate investment platform, SaundersDailey, which led me to believe he […]
Posted on 03. Nov, 2015 by Mary Girsch-Bock.
It’s never too early to prepare for year end. Because year end is typically when new systems are implemented, new software purchased, or current work wrapped up, the sooner you can get a jump on these items the better. Here are some things you can finish up now to make a fresh start for the New […]
Posted on 29. Oct, 2015 by Marc Courtenay.
Whether it’s the last quarter of your business year or the first, knowing some secrets that help you to increase your business’ results can really pay off. Let’s begin with a powerful starting point. Napoleon Hill, the author of one of my favorite books on success (“Think and Grow Rich”) made this observation: “The starting […]
Posted on 12. Oct, 2015 by Mary Girsch-Bock.
In 1985, the life of a property manager was primarily driven by paperwork. Tenant applications, move-in forms, move-out forms, leases, leasing bonuses, move-out forms, rent receipts, maintenance requests, and work orders; everything required a piece of paper of some kind. Fast forward 30 years, and many property managers and residents may marvel at the tools available for […]
Posted on 06. Oct, 2015 by Marc Courtenay.
Good news is worth celebrating, and there’s good news for the property management business: A huge increase in residential rental real estate will soon need your services. As I’ve reported numerous times during the past two years, more and more homes are being purchased for conversion to single-family rentals (SFR). Since the crash of 2008-2009 […]
Posted on 22. Sep, 2015 by Marc Courtenay.
Knowledge is power, especially in the field of property management. Behind the scenes insights about the direction of interest rates, the national economy and housing values can make a lucrative difference. Recent news that home prices relative to personal income are soaring again is a good example. When the price of buying a condo or […]
Posted on 15. Sep, 2015 by Marc Courtenay.
While vacancy rates are low many property managers are focusing attention on effective ways to retain good residents and proactively please their clients. Saving money is one of the most popular ways. The cost of energy to heat and cool buildings is rising once again. With seasonal variations and the extreme temperature changes many are facing, […]
Posted on 08. Sep, 2015 by Mary Girsch-Bock.
Like anything in life, it’s often the little things that can make the difference between a signed lease and another week (or more) on the market. It’s hard to overstate the importance of a good first impression. While residents typically consider a variety of issues when deciding whether to rent a particular apartment or home, […]
Posted on 28. Aug, 2015 by Jamie Sternberg.
California law provides a framework for California tenants to request permission from their landlords to install electric vehicle charging stations. AB 2565 added new Civil Code §§1947.6 (residential tenancies) and 1952.7 (commercial tenancies). A summary of the law is below. The full text of these code sections is included at the end of this article. […]
Posted on 25. Aug, 2015 by Marc Courtenay.
In today’s housing market there are some unmistakable trends that I’ve commented on in recent articles. The number of owner-occupied dwellings is dropping while rental vacancies are vanishing. Put another way, recent data from varying sources—including the Census Bureau—verifies that vacancy rates have fallen to a 30-year low. Residents are finding fewer choices available to rent than […]
Posted on 18. Aug, 2015 by Marc Courtenay.
There is nothing fun about the eviction process. However, when a resident stops paying rent or becomes a problem tenant, appropriate action must be taken. But property managers can turn this frustrating process into a growth opportunity to find new owners. You might also discover potential clients that are ready to sell their “headache” properties. Turn the stress of […]