Posted on 17. May, 2016 by Mary Girsch-Bock.
Spring and Summer Bring the Clutter On my way to work one morning, I passed an apartment complex about a mile from my house. While the complex itself appeared to be neat and clean, the resident balconies were filled with clutter. Taking a quick detour through the complex, I saw more balconies than not that were […]
Posted on 12. May, 2016 by Marc Courtenay.
Most of my professional time is devoted to reading about and interviewing successful people. Yes, it is a fortunate “calling” and one that has taken me several decades to develop. When focusing on successful property managers I notice they all seem to share similar secrets about their success. One of those “secrets” involves a generous heart! […]
Posted on 03. May, 2016 by Marc Courtenay.
In today’s world of ever-changing strategies and depersonalizing experiments with “virtual reality” and “artificial intelligence,” property managers need relationship-building skills they can depend upon. This article is about 3 of the most reliable words for creating an environment of trust and loyalty in all aspects of the property management industry. These 3 words are essential to […]
Posted on 28. Apr, 2016 by Marc Courtenay.
Today’s residential rental housing market grows more competitive with each passing month. Vacancies fill faster than ever, and property owners expect the best management money can buy. If you’re determined to keep your best clients and residents then you’re probably at least a few steps ahead of your competition. If you’d like to attract new […]
Posted on 26. Apr, 2016 by Marc Courtenay.
Through years of personal experience, the smartest property managers I’ve known always focus on the quality of life that their residents enjoy. Attractive, well-maintained common areas are no exception. With a little imagination and a strong desire to be outstanding, proactive property management companies are thinking outside the box when it comes to desirable spaces […]
Posted on 19. Apr, 2016 by Marc Courtenay.
Interest rates are low, lenders need more business, and credit card companies want to attract better quality customers. These are the economic conditions that open the door for growth opportunities. On Wednesday, March 17th, the Federal Reserve’s Open Market Committee led by Fed Chair Janet Yellen not only left short term interest rates alone but […]
Posted on 12. Apr, 2016 by Mary Girsch-Bock.
As a property manager, one of the most rewarding and the most difficult parts of your job is to keep renters happy. While the majority of your tenants may never voice a single complaint, when a renter does complain it’s important to handle that complaint in a professional manner. It’s important that every complaint, even the minor […]
Posted on 31. Mar, 2016 by Mary Girsch-Bock.
Gusty winds. Late season snow. Wildfires. Floods. Welcome to spring in the U.S. Spring may be the most difficult season to prepare for; simply because weather conditions can change from day to day, and sometimes even hour to hour. Is your property ready for an early spring snow storm? What about gusty, potentially hazardous winds? […]
Posted on 22. Mar, 2016 by Marc Courtenay.
It’s been said that nothing is more certain than death and taxes. That may be so, but another certainty in life that needs to be added to that short list is “change”. No, I’m not talking about the money you get back when buying an item for $7.99 and paying with a ten dollar bill. […]
Posted on 15. Mar, 2016 by Mary Girsch-Bock.
In Part I, we discussed ways in which you can build a sustainable property management model for your office. In Part II, we’ll look at ways in which you can build a sustainable model for your properties. Building efficiencies into your property is one of the easiest ways to introduce sustainability into your property operations. […]
Posted on 08. Mar, 2016 by Mary Girsch-Bock.
Merriam-Webster defines the word Sustainable as “able to be used without being completely used up or destroyed; involving methods that do not completely use up or destroy natural resources; and able to last of continue for a long time.” In everyday operations, we all do things that are not sustainable. Things like rent concessions can […]
Posted on 01. Mar, 2016 by Marc Courtenay.
“It’s not enough to be busy. So are the ants. The question is what are we busy about?” –Henry David Thoreau Each of us accomplishes our work one day at a time. We work hard, yet it’s easy to forget that we have untapped intelligence and ingenuity to achieve a better life for ourselves and our […]
Posted on 18. Feb, 2016 by Mary Girsch-Bock.
While Craigslist and other online venues can be a valuable asset for locating tenants, it’s helpful to proceed with caution. Remember, not all online property management scams are directed at potential tenants. Property management companies can also find themselves the target of scammers in a variety of ways. If you typically post detailed rental information […]
Posted on 11. Feb, 2016 by Marc Courtenay.
There are two groups of dynamic business-people doing all they can to connect with highly qualified residential renters: successful income investors and proactive property managers. Successful income investors know that right now is prime time to increase their property portfolios. As the cost of borrowing goes down they can leverage more purchases and expand their […]
Posted on 09. Feb, 2016 by Mary Girsch-Bock.
Today, property managers find themselves in a tough spot. With baby boomers looking to downsize from their home in the suburbs, and recent college graduates entering the rental market for the first time, property managers can find it difficult to know exactly how to market to and communicate with these two very different groups. So […]
Posted on 04. Feb, 2016 by Mary Girsch-Bock.
One of the most difficult problems a property manager can face is the incidence of crime on the properties they manage. While there is no full proof system for eliminating all crime, proper screening procedures can go a long way to ensuring that those with a criminal or sex offender background are not inadvertently approved […]
Posted on 26. Jan, 2016 by Marc Courtenay.
“What a person can be, she must be. This need we call self-actualization.” This quote, from the father of the self-actualization movement Abraham Maslow, crystallizes why this article is important. Are you a property manager because that’s what you truly want to do as a profession? Is your work simply a job or is it your calling, […]
Posted on 21. Jan, 2016 by Marc Courtenay.
As a property manager, do you ever feel stuck in the mundane routine of your weekly responsibilities? Are you overwhelmed by the magnitude of the responsibilities that define your important career? If you answered yes to both or either question, don’t feel alone. Every honest property manager I’ve ever spoken with has confessed that at […]
Posted on 19. Jan, 2016 by Mary Girsch-Bock.
While many property management companies have a maintenance staff that is able to handle most tasks, there will likely be a time when a job will need to be outsourced to an outside contractor. While most property managers carefully screen job applicants when making hiring decisions to ward off possible issues, and carefully screen renters […]
Posted on 14. Jan, 2016 by Marc Courtenay.
The next time you attend a party or large gathering, look around at the group clusters that invariably form. Choose a couple of them to quietly walk up to and stand on the perimeter with rapt attention. What you’re likely to hear if you listen carefully is that there are three kinds of people in each group. […]
Posted on 07. Jan, 2016 by Marc Courtenay.
The end of one year and the beginning of a new one is a great time to consider new ideas for retaining employees and those vital folks who pay the rent every month: our valued property residents. Recently I sat down with a 40-year property management superstar (in my humble opinion) to learn her latest views […]
Posted on 05. Jan, 2016 by Marc Courtenay.
As one year ends and another begins, property managers throughout the nation are becoming more aware of strategies to cut costs and increase profits. Here are some timely tips and ideas. Revisit your most time-consuming operations to discover how technology can improve efficiencies. Speak to both your inside and outside technology field reps for helpful […]
Posted on 22. Dec, 2015 by Mary Girsch-Bock.
With the New Year just around the corner, you’ve probably begun to think about your resolutions for the coming year. Why not resolve to tackle the issues that have proven to be your nemesis? While the list will vary widely from manager to manager, there’s likely a few things that all will agree would be of […]
Posted on 18. Dec, 2015 by Mary Girsch-Bock.
The typical property management office is inundated with paperwork – everything from applications to leases, lease addendums, move-out paperwork, and security deposit refunds. Now, imagine your office without paper. No stacks of applications waiting to be filed. No leases or move-out paperwork stacked on a leasing agent’s desk. Kind of hard to do, isn’t it? […]