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Secrets of Successful Property Managers: Attitude Makes All the Difference

Posted on 04. Feb, 2010 by Mike Levy.

Over the last several months I have interviewed 50 of the most successful property managers across the United States. What I started to realize was that there was a common attribute that many of the successful property managers shared – and it was having a positive and enthusiastic attitude.

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Secrets of Successful Property Managers: Excellent People Skills are Critical

Posted on 27. Jan, 2010 by Mike Levy.

Over the last several months I have interviewed 50 of the most successful property managers across the United States. One thing I consistently heard over and over from the property managers, is the importance of having good people skills. The five critical people skills identified were:

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5 Ways Property Managers Can Build Their Facebook Audience

Posted on 19. Jan, 2010 by Charity Hisle.

In my last post “10 Tips for Property Managers Using Facebook”, we discussed the most important things you need to know to get your community Fan Page started on Facebook. Now that you have a Fan Page, what do you do?

Here are 5 ideas for building your audience on Facebook.

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10 Tips for Property Managers Using Facebook

Posted on 21. Dec, 2009 by Charity Hisle.

Facebook is opening doors for property managers to engage in conversation with residents and their local community. The question everyone wants to know is, how? It’s easier than you might think! Here are 10 tips for apartment communities using Facebook.

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“Try Anti-Depressants,” and Other Ways Not to Respond to Resident Feedback

Posted on 30. Nov, 2009 by Heather Blume.

We used to ignore sites like Apartment Ratings and tell our people to try to just forget they were there and not take things personally. In the last two years though, the shift of the social media model has required a reexamination of our silence, and it’s been decided, by pretty much everyone out there, that it’s time to respond to online public resident feedback.

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The Deal Fell Through, So Why Should I Thank You?

Posted on 17. Sep, 2009 by Heather Blume.

I’m very lucky in the fact that, after moving out here years ago, I found/developed an amazing group of friends. They’ve taught me the differences between college friendships and adult friendships, (biggest difference being that when you throw a party in college, people bring beer and there’s major clean up…as an adult, they bring wine [...]

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2 More Ideas on How Property Managers Can Prosper in Today’s Economy: Part 2

Posted on 04. Sep, 2009 by Jennifer Newton.

This is the second part of my article on best practices for property managers to continue to grow their business, even during our tough economy. In the first article I talked about providing excellent service to both types of your clients – owners and residents. My second two best practices are around building a strong [...]

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2 Ideas on How Property Managers Can Prosper in Today’s Economy: Part 1

Posted on 21. Aug, 2009 by Jennifer Newton.

I believe that property managers have the opportunity to get more clients during this recession so they emerge with an even stronger infrastructure once the economy turns around. Here is the first part of my thoughts on four areas to focus on right now so you can prosper in today’s economy. This article will cover [...]

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8 Ideas for Making More Move-In Day Magic!

Posted on 18. Aug, 2009 by Heather Blume.

I think it should be a requirement for people who work in the multifamily industry to rent an apartment, at communities they don’t directly work at, for at least 5 years, moving at least once every 24 months. What would possess me to make such an outlandish request of my fellow industry compatriots?
One word: EMPATHY
Empathy [...]

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Horizon Realty’s Twitter Debacle: It Can Help You With Your Property Management Social Media Plan

Posted on 29. Jul, 2009 by Aimee Miller.

I love reading Copyblogger’s articles – they are funny and always educational. Their most recent recent post, “What the Horizon Realty FAIL Can Teach You About Social Media,” has great reminders for an effective social media strategy.
In a nutshell, a resident with only about 20 Twitter followers, tweeted (under the now expired Twitter account name [...]

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Service Sells: 5 Rules of Property Management Customer Service

Posted on 28. Jul, 2009 by Aimee Miller.

Have you ever read a website or a company description that says something like…”We pride ourselves on delivering terrible service. Really, great service is expensive and we don’t think it is worth it so instead of great service we will provide pretty adequate to bad service. Thanks for your business.” Probably not! Really, we all [...]

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6 Tips for Communication Clarity with Your Residents

Posted on 16. Jul, 2009 by Heather Blume.

You know, not everyone has a gift for writing. Some people don’t even have the basics.
When I was younger, my mother was a librarian and an English teacher. She and I would sit at the kitchen table in the evenings, me struggling with the complexities of Algebra (many of which I, to this day, still [...]

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