Tag Archives: communication
Posted on 12. May, 2015 by Marc Courtenay.
As the property management business continues to evolve in this ever-changing world there will always be challenges. “Challenges” are what successful managers call problems and crises. Inherent in every challenge is a solution. Hidden in the emotional mire of a crisis are a number of easily overlooked opportunities. Are you adroit at turning these “lemons” […]
Posted on 30. Apr, 2015 by Mary Girsch-Bock.
While print advertising remains a popular and effective way of marketing to potential renters, those hoping to reach the next generation of renters will need to make sure that their online communication skills are up to par. With more renters using mobile communication devices to look for apartments, having an active online presence is a […]
Posted on 31. Mar, 2015 by Marc Courtenay.
“Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius…and a lot of courage to move in the opposite direction.” – E.F. Schumacher This is the time of year that all states except Arizona “spring forward” into Daylight Savings Time. It’s an auspicious time to sharpen your business […]
Posted on 17. Feb, 2015 by Mary Girsch-Bock.
Of all of the tasks required of a property manager, what is the one task that most property managers dread? If you said evictions, you’re correct. While careful applicant screenings can help in reducing the number of evictions necessary, every property manager will eventually find themselves in a position to evict a resident. But are […]
Posted on 18. Dec, 2014 by Marc Courtenay.
The term “golden rules” is actually an introduction to the most important rules property managers must adhere to. This article should be considered a primer which you can build upon. As my readers know I want property managers to be “remarkable”. One big way to achieve this is to know so much about your responsibilities that […]
Posted on 16. Nov, 2012 by Marc Courtenay.
In this fast-paced, information-overloaded age that we live in, it’s more important than ever to know where to go for answers, help and solutions for your property management career.That’s why this site has grown more popular with each passing year.
Posted on 29. Oct, 2012 by Bryan Ives.
With the mid-Atlantic bracing for a “one hundred year storm,” property managers can take last minute proactive steps to help mitigate risk.
Posted on 01. Oct, 2012 by Mary Girsch-Bock.
Hurricane Isaac found the state of Louisiana much more prepared for its arrival then previous hurricanes. This time around, public officials made sure that those without cable or satellite TV or Internet access still had access to information about the storm, delivered via local television or radio stations.
Posted on 26. Sep, 2012 by Bryan Ives.
This complimentary eBook for Property Managers is designed to help develop a social media policy for your business.
Posted on 18. Sep, 2012 by Marc Courtenay.
There can be quite an animated discussion on the topic of what makes a property manager outstanding. From a client-owner’s viewpoint it would include the property manager’s level of integrity and reliability.
Posted on 17. Aug, 2012 by Mary Girsch-Bock.
With the housing market still struggling to return to pre-2008, the rental market has seen significant increases in the number of people renting homes versus trying to buy again. Perhaps they were burnt by the drop in housing prices, perhaps they lost a home during the downturn.
Posted on 26. Jul, 2012 by Marc Courtenay.
As with all of life’s responsibilities there are only so many hours a day in the lives of property managers and owners. Yet all of us are bombarded with email, text messages and loads of social media opportunities like Facebook and LinkedIn.
Posted on 21. May, 2012 by Bryan Ives.
In the article “What Do You Do If a Tenant Refuses to Vacate,” by Leonard Baron (originally posted on Zillow.com), we learn that there are a variety of reasons why a tenant decides not to vacate, and every situation is different. With each scenario a different course of action is usually required depending on local laws, the tenant, and the overall circumstance.
Posted on 18. Apr, 2012 by Marc Courtenay.
If experience is the best teacher, then I recently had the privilege of interviewing one of experience’s most ardent students. She’s been remodeling old rental units, filling vacancies, pleasing both owners and residents for over 40 years. She and her late husband once managed over 1,200 residential rental units in Southern California.
Posted on 12. Apr, 2012 by Marc Courtenay.
Not to cause undue concern, but are your clients talking to other property managers about what they want and may not be receiving? The only way to answer the question is to get in touch with your clients soon, see how they’re doing and ask them what they want and need.
Posted on 22. Mar, 2012 by Leanne Barbat.
Many of our clients are perplexed about what to do with a garage or storage unit rental when they want to terminate the tenancy and receive back possession. Is an eviction required? The answer depends upon whether or not the garage or storage unit falls under the California Self-Service Storage Facility Act. If it does, an eviction is not required. This article is designed to clear up the confusion so you will be able to act appropriately whenever you want to terminate a storage rental lease.
Posted on 06. Mar, 2012 by Marc Courtenay.
Every property manager has an opinion on how cooperative or uncooperative their residents are. Most property managers still refer to residents as tenants or renters, and that reality leads to the first of the three ideas to help your residents want to be more cooperative. My first idea (aka suggestion) is to begin to change the way you look at and speak about the residents who are renting the properties you manage and/or own.
Posted on 17. Feb, 2012 by Bryan Ives.
We were lucky to have Mike Whaling (30 Lines) and Doug Miller (Founder & President of SatisFact) present the results from a national study conducted in order to find out what online renters want.
Posted on 17. Feb, 2012 by Bryan Ives.
Lisa Trosien, Apartment Marketing Expert, provided valuable insight on how to enhance the way you approach the leasing process.
Posted on 23. Jan, 2012 by Marc Courtenay.
Believe it or not, there are up to 80 million people between the ages of 16 and 29 who will be filling your vacancies in the year ahead.
Posted on 17. Jan, 2012 by Charity Hisle.
With over 4 million users, Pinterest is now in the top 10 list of social networks! It is a unique (and public) website that allows users to organize and share images and videos from across the web with one another. Think of Pinterest as an online bulletin board!
Posted on 04. Jan, 2012 by Marc Courtenay.
The year 2011 will go down in history as the year when the rental housing and multifamily apartment rental markets began to tip in favor of owners and landlords.
Posted on 22. Dec, 2011 by Charity Hisle.
Twitter is one of the most difficult social networks to explain and to learn for property management professionals. Often I hear questions like, “What do we say?” or “Who are we talking to?” Let’s try to clear up the confusion today!