PropertyManager.com

Service vs Experience

Posted on 02. Jun, 2011 by Lisa Trosien.

I went flower shopping at Lowe’s this weekend. And while I hated fighting the crowds (it was even hard to snag a cart), I was able to experience two completely different kinds of service in the same department of the store.

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Apartment Leadership: Courageous Conversations

Posted on 16. May, 2011 by Mike Brewer.

How many times have you felt the creep of butterflies in your stomach as you prepare for a ‘moment of truth conversation’ with a member of your team? It’s about as natural as a right hand dominate eight year old dribbling and shooting a basketball with their left hand.

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Love Your Residents More Than They Love You

Posted on 16. Mar, 2011 by Mike Brewer.

Warning…not for the faint-of-stomach but a true lesson in love. Roughly three years ago I had a most unusual experience. I had just moved to St. Louis and taken the role of property manager at a 700+ unit community near the city. I will say that the property gave a whole new meaning to ‘never a dull moment’ as there was always something going on.

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Distinguish Your Business by Accentuating the Positive, Eliminating the Negative

Posted on 25. Jan, 2011 by Marc Courtenay.

In these challenging times there is one question all property managers should be asking themselves; “Why would my clients and residents prefer me and the properties I’m managing?” Recently I asked a successful, long-time property manager the simple question, “What keeps your owners happy?” It was another way of asking the question in paragraph one.

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6 Topics for Your Property Management Blog

Posted on 18. Jan, 2011 by Aimee Miller.

We all know how happy great, new content makes Google. If you can find 30 minutes each week to write 1 or 2 articles for your property management blog you will definitely start to see more traffic coming to your website.

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5 New Year’s Resolutions for 2011

Posted on 28. Dec, 2010 by Mary Girsch-Bock.

No matter how cynical you are the New Year always represents an opportunity to begin anew. Here is a list of five resolutions that all property managers should make that will bring rewards throughout 2011.

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Keeping Properties Safe Over the Holidays

Posted on 11. Nov, 2010 by Mary Girsch-Bock.

We all know that November and December are the busiest months of the year for travel. That means that while your residents are enjoying a Thanksgiving feast or unwrapping presents, their apartment or home will likely be empty.

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4 Facebook Lead Generation Tips for Property Managers

Posted on 16. Aug, 2010 by Charity Hisle.

Can apartment communities increase their fan base AND acquire leads? Absolutely! We can take a page from a few top brands using Facebook today and apply similar techniques to our own marketing strategies. Here are 4 tips for getting leads on Facebook.

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Residents That Hoard

Posted on 10. Aug, 2010 by Lynn Dover.

Resident hoarding can cause significant health and safety problems, both in the hoarder’s unit and in neighboring units. Hoarding can create pest infestations, mold problems, increased fire risk, interfere with entrance or exit of the unit, or exceed maximum load bearing floor capacity.

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Property Management Law with Daniel Bornstein (July 22 Webinar Recap)

Posted on 26. Jul, 2010 by Aimee Miller.

Daniel Bornstein, experienced real estate attorney, shares the top 10 property management pitfalls that cost business money and can potentially get them into legal trouble. Complete video after the break.

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Keeping Residents and Property Owners Happy

Posted on 20. Jul, 2010 by Marc Courtenay.

If there is one thing that all property managers want it’s an over abundance of qualified potential residents. Many property managers are trying to make it easier for prospective residents to sign that rental agreement. That can be one of those trade-offs that sometimes disappoint your owner-clients and existing residents.

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How Property Managers Protect Their Owner Relationships

Posted on 13. May, 2010 by Marc Courtenay.

This is an opportunistic time for property managers throughout the U.S.A. Not only are there growing numbers of potential “residents” looking for homes to rent or lease, but there are record numbers of owners who are not quite satisfied with their current property manager.

I hope that your clients are not one of those dissatisfied owners.

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The Emotional Drum Major: How A Positive Attitude Increases Sales

Posted on 15. Apr, 2010 by Heather Blume.

Mood is infectious to the people around us because as humans, we’re wired for it. In the world of apartment rentals, your emotional state can be a grand ally in helping you control a given situation.

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8 Seconds to Make a Good Impression on a Prospective Resident

Posted on 31. Mar, 2010 by Heather Blume.

8 Seconds. That’s a very long time if you’re riding a bull. Not so long if you’re meeting a prospective resident. Humans are judgmental. Going beyond cultural lines, beyond family, beyond age, and beyond any other conceivable grouping, across the board, humans as a species are judgmental.

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Secrets of Successful Property Managers: Attitude Makes All the Difference

Posted on 04. Feb, 2010 by Mike Levy.

Over the last several months I have interviewed 50 of the most successful property managers across the United States. What I started to realize was that there was a common attribute that many of the successful property managers shared – and it was having a positive and enthusiastic attitude.

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Secrets of Successful Property Managers: Excellent People Skills are Critical

Posted on 27. Jan, 2010 by Mike Levy.

Over the last several months I have interviewed 50 of the most successful property managers across the United States. One thing I consistently heard over and over from the property managers, is the importance of having good people skills. The five critical people skills identified were:

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5 Ways Property Managers Can Build Their Facebook Audience

Posted on 19. Jan, 2010 by Charity Hisle.

In my last post “10 Tips for Property Managers Using Facebook”, we discussed the most important things you need to know to get your community Fan Page started on Facebook. Now that you have a Fan Page, what do you do?

Here are 5 ideas for building your audience on Facebook.

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10 Tips for Property Managers Using Facebook

Posted on 21. Dec, 2009 by Charity Hisle.

Facebook is opening doors for property managers to engage in conversation with residents and their local community. The question everyone wants to know is, how? It’s easier than you might think! Here are 10 tips for apartment communities using Facebook.

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“Try Anti-Depressants,” and Other Ways Not to Respond to Resident Feedback

Posted on 30. Nov, 2009 by Heather Blume.

We used to ignore sites like Apartment Ratings and tell our people to try to just forget they were there and not take things personally. In the last two years though, the shift of the social media model has required a reexamination of our silence, and it’s been decided, by pretty much everyone out there, that it’s time to respond to online public resident feedback.

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The Deal Fell Through, So Why Should I Thank You?

Posted on 17. Sep, 2009 by Heather Blume.

I’m very lucky in the fact that, after moving out here years ago, I found/developed an amazing group of friends. They’ve taught me the differences between college friendships and adult friendships, (biggest difference being that when you throw a party in college, people bring beer and there’s major clean up…as an adult, they bring wine [...]

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2 More Ideas on How Property Managers Can Prosper in Today’s Economy: Part 2

Posted on 04. Sep, 2009 by Jennifer Newton.

This is the second part of my article on best practices for property managers to continue to grow their business, even during our tough economy. In the first article I talked about providing excellent service to both types of your clients – owners and residents. My second two best practices are around building a strong [...]

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2 Ideas on How Property Managers Can Prosper in Today’s Economy: Part 1

Posted on 21. Aug, 2009 by Jennifer Newton.

I believe that property managers have the opportunity to get more clients during this recession so they emerge with an even stronger infrastructure once the economy turns around. Here is the first part of my thoughts on four areas to focus on right now so you can prosper in today’s economy. This article will cover [...]

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8 Ideas for Making More Move-In Day Magic!

Posted on 18. Aug, 2009 by Heather Blume.

I think it should be a requirement for people who work in the multifamily industry to rent an apartment, at communities they don’t directly work at, for at least 5 years, moving at least once every 24 months. What would possess me to make such an outlandish request of my fellow industry compatriots?
One word: EMPATHY
Empathy [...]

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Horizon Realty’s Twitter Debacle: It Can Help You With Your Property Management Social Media Plan

Posted on 29. Jul, 2009 by Aimee Miller.

I love reading Copyblogger’s articles – they are funny and always educational. Their most recent recent post, “What the Horizon Realty FAIL Can Teach You About Social Media,” has great reminders for an effective social media strategy.
In a nutshell, a resident with only about 20 Twitter followers, tweeted (under the now expired Twitter account name [...]

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