Tag Archives: resident retention
Posted on 11. Jul, 2014 by Alexis Hammond.
Baby Boomers and Millennials make up the two of the largest groups of renters in the United States. Trying to satisfy both groups at the same time offers owners and managers many options. Baby Boomers tend to be long term renters, while Millennials are more likely to move around, so trying to satisfy both comes […]
Posted on 10. Jul, 2014 by Mary Girsch-Bock.
Often, when renting an apartment, tenants are overwhelmed by the amount of information they are given, from the initial apartment viewing, to filling out the application, to getting approved, to finally, moving in. While it’s important to let all prospective residents know and understand the rules they must abide by when moving into their new […]
Posted on 01. Jul, 2014 by Mary Girsch-Bock.
Years ago, while living in Las Vegas, a summer thunderstorm wreaked havoc on my apartment. Lightning eventually struck the roof of my loft, creating a fairly significant hole in the roof. Since it was late, I placed a bucket under the hole to catch the still-falling rain and called the management office to report the […]
Posted on 19. Jun, 2014 by Marc Courtenay.
Whether you’re following your passion or just trying to be successful at what you do for a living, it always counts to be in that esteemed group we call “outstanding”. There is more research surfacing that gives practical guidance on the characteristics of those who flourish and those who flounder. It’s not just motivation that […]
Posted on 17. Jun, 2014 by Mary Girsch-Bock.
As important as it is for property managers to ensure that rent is received on a timely basis; rental collection is not just important to property managers. Surveys have shown that residents also want an easier way to pay rent. While many smaller management companies have continued to accept checks, many have done away with […]
Posted on 13. Jun, 2014 by Marc Courtenay.
The responses to my last article on filling vacancies fielded excellent suggestions from property managers. This kind of feedback offers ideas that are working now! Of course the ideas I shared in my series “50 Ways to Fill Your Vacancies” work well in today’s market. Yet those from our readers are personal favorites, innovative and […]
Posted on 10. Jun, 2014 by Mary Girsch-Bock.
In older generations, renting an apartment was typically viewed as a temporary measure; with the ultimate goal being home ownership. A lot has changed since then. The epic housing melt-down has driven more renters into the market. And many young professionals are seeing apartments as a reflection of their tastes and personality, not as a […]
Posted on 21. Mar, 2013 by Mary Girsch-Bock.
As property managers, we’re all aware of the multitude of issues that frequently arise with unreliable tenants. Late rental payments, disturbing the peace, illegal activity, and a general disregard for the property are all problems that typically arise in the property management industry.
Posted on 25. Jan, 2013 by Bryan Ives.
We co-hosted a fantastic webinar with Grace Hill titled “Raising Rents Without Raising Turnover” featuring Doug Chasick, the Apartment Doctor. Along with being a great educator, Doug has years of property management experience in the multifamily industry and we were fortunate to have him as our featured presenter.
Posted on 24. Jan, 2013 by Bryan Ives.
Facebook provides a great platform for your marketing initiatives as a property manager. Figuring out ways to best implement your social media strategy for your property management business can be challenging.
Posted on 13. Dec, 2012 by Bryan Ives.
Decals are increasingly being placed on high-rise multi-unit residential buildings recognized by The American Cancer Society’s Healthy High-Rises program for being 100% smoke-free in New Jersey and New York.
Posted on 12. Dec, 2012 by Marc Courtenay.
Hope this article reaches you on time, because this is the #1 time of the year to let your owner-clients and your staff know how much you appreciate them. Don’t be alarmed if you’ve put this off or forgot, because here’s two easy ways to keep from being The Grinch.
Posted on 27. Nov, 2012 by Mary Girsch-Bock.
Twenty years ago it was difficult to find apartment communities that would rent to pet owners. For years, dogs and cats were not welcome at the majority of apartment communities, with managers citing a variety of reasons, some valid, others merely an excuse in disguise.
Posted on 07. Nov, 2012 by Jennifer Newton.
Want to nurture the relationship between your rental property and the rest of the block and promote literacy at the same time?
Posted on 23. Oct, 2012 by Bryan Ives.
According to the article, “U.S. Apartment Owners See Profit Potential in Pooches” by Dawn Wotapka, on Nasdaq.com, apartments owners across the country are implementing dog friendly policies in order to attract and retain tenants.
Posted on 12. Apr, 2012 by Marc Courtenay.
Not to cause undue concern, but are your clients talking to other property managers about what they want and may not be receiving? The only way to answer the question is to get in touch with your clients soon, see how they’re doing and ask them what they want and need.
Posted on 11. Apr, 2012 by Mary Girsch-Bock.
While newer apartment complexes have separate utility meters for gas and electric, older properties often have a central meter for all utilities, with the end result being units marketed to tenants as ‘utilities included.’ An attractive prospect from a marketing standpoint, the fact remains that including utilities in your tenant’s rent can be a risky policy that may ultimately pay off for tenants while costing your management company thousands of dollars a year in inflated utility costs.
Posted on 03. Apr, 2012 by Mary Girsch-Bock.
Of all of the reasons why tenants leave, (other than relocating in another area or buying a house) inadequate maintenance is right at the top. There aren’t many people that would put up with a ceiling leaking for days, or a toilet that won’t work, or a faucet that constantly drips.
Posted on 28. Feb, 2012 by Mary Girsch-Bock.
While part of the selling process for any property manager is to increase visibility and drive more potential applicants into the leasing office, if more applicants than not end up walking out the door without filling out an application; there’s something wrong. Here are some suggestions that will get more of those walk-ins converted to applicants and eventually tenants.
Posted on 09. Jan, 2012 by Mary Girsch-Bock.
If you find yourself neglecting the small items, you’ll soon be on the hot seat for more expensive repairs. Building managers can find themselves with a run-down, in-desperate-need-of-repair building a lot sooner that they think.
Posted on 16. Dec, 2011 by Mary Girsch-Bock.
While the holidays always make us think about ways to engage residents in the holiday spirit, there are many activities and events that property managers can organize and easily implement that can be used not only during the holiday season, but throughout the year.