Tag Archives: resident retention

How To Please Baby Boomers and Millennial Renters

How To Please Baby Boomers and Millennial Renters

Posted on 11. Jul, 2014 by .

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Baby Boomers and Millennials make up the two of the largest groups of renters in the United States. Trying to satisfy both groups at the same time offers owners and managers many options. Baby Boomers tend to be long term renters, while Millennials are more likely to move around, so trying to satisfy both comes […]

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Put it in Writing

Put it in Writing

Posted on 10. Jul, 2014 by .

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Often, when renting an apartment, tenants are overwhelmed by the amount of information they are given, from the initial apartment viewing, to filling out the application, to getting approved, to finally, moving in.  While it’s important to let all prospective residents know and understand the rules they must abide by when moving into their new […]

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Responding to Maintenance Emergencies

Responding to Maintenance Emergencies

Posted on 01. Jul, 2014 by .

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Years ago, while living in Las Vegas, a summer thunderstorm wreaked havoc on my apartment.  Lightning eventually struck the roof of my loft, creating a fairly significant hole in the roof.  Since it was late, I placed a bucket under the hole to catch the still-falling rain and called the management office to report the […]

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Being a “Remarkable” Property Manager

Being a “Remarkable” Property Manager

Posted on 19. Jun, 2014 by .

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Whether you’re following your passion or just trying to be successful at what you do for a living, it always counts to be in that esteemed group we call “outstanding”. There is more research surfacing that gives practical guidance on the characteristics of those who flourish and those who flounder. It’s not just motivation that […]

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Making Rent Collection Easier

Making Rent Collection Easier

Posted on 17. Jun, 2014 by .

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As important as it is for property managers to ensure that rent is received on a timely basis; rental collection is not just important to property managers. Surveys have shown that residents also want an easier way to pay rent. While many smaller management companies have continued to accept checks, many have done away with […]

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Property Managers Share Secrets for Filling Vacancies

Property Managers Share Secrets for Filling Vacancies

Posted on 13. Jun, 2014 by .

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The responses to my last article on filling vacancies fielded excellent suggestions from property managers. This kind of feedback offers ideas that are working now! Of course the ideas I shared in my series “50 Ways to Fill Your Vacancies” work well in today’s market. Yet those from our readers are personal favorites, innovative and […]

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What Today’s Renters Want

What Today’s Renters Want

Posted on 10. Jun, 2014 by .

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In older generations, renting an apartment was typically viewed as a temporary measure; with the ultimate goal being home ownership. A lot has changed since then.  The epic housing melt-down has driven more renters into the market.  And many young professionals are seeing apartments as a reflection of their tastes and personality, not as a […]

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Do You Appreciate Your Tenants?

Do You Appreciate Your Tenants?

Posted on 21. Mar, 2013 by .

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As property managers, we’re all aware of the multitude of issues that frequently arise with unreliable tenants. Late rental payments, disturbing the peace, illegal activity, and a general disregard for the property are all problems that typically arise in the property management industry.

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Raising Rents Without Raising Turnover (Webinar Recap)

Raising Rents Without Raising Turnover (Webinar Recap)

Posted on 25. Jan, 2013 by .

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We co-hosted a fantastic webinar with Grace Hill titled “Raising Rents Without Raising Turnover” featuring Doug Chasick, the Apartment Doctor. Along with being a great educator, Doug has years of property management experience in the multifamily industry and we were fortunate to have him as our featured presenter.

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Facebook Strategies For Property Managers: Interview with Social Media Expert Charity Zierten

Facebook Strategies For Property Managers: Interview with Social Media Expert Charity Zierten

Posted on 24. Jan, 2013 by .

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Facebook provides a great platform for your marketing initiatives as a property manager. Figuring out ways to best implement your social media strategy for your property management business can be challenging.

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Demand for Bike-Friendly Housing on the Rise

Demand for Bike-Friendly Housing on the Rise

Posted on 18. Jan, 2013 by .

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Studies show that in many cities the need for bike-friendly housing is on the rise due to the increasing popularity of bike commuting.

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More Smoke-Free Decals Being Placed on New Jersey and NYC High-Rises

More Smoke-Free Decals Being Placed on New Jersey and NYC High-Rises

Posted on 13. Dec, 2012 by .

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Decals are increasingly being placed on high-rise multi-unit residential buildings recognized by The American Cancer Society’s Healthy High-Rises program for being 100% smoke-free in New Jersey and New York.

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‘Tis the Season to Show Your Clients and Your Employees Some Good Cheer

‘Tis the Season to Show Your Clients and Your Employees Some Good Cheer

Posted on 12. Dec, 2012 by .

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Hope this article reaches you on time, because this is the #1 time of the year to let your owner-clients and your staff know how much you appreciate them. Don’t be alarmed if you’ve put this off or forgot, because here’s two easy ways to keep from being The Grinch.

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Pet-Friendly Apartment Communities

Pet-Friendly Apartment Communities

Posted on 27. Nov, 2012 by .

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Twenty years ago it was difficult to find apartment communities that would rent to pet owners. For years, dogs and cats were not welcome at the majority of apartment communities, with managers citing a variety of reasons, some valid, others merely an excuse in disguise.

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The Little Free Library Project For Property Managers

The Little Free Library Project For Property Managers

Posted on 07. Nov, 2012 by .

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Want to nurture the relationship between your rental property and the rest of the block and promote literacy at the same time?

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Technology Trends: What Residents Want (eBook)

Technology Trends: What Residents Want (eBook)

Posted on 06. Nov, 2012 by .

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Understanding the preferences of residents enhances your ability to deliver the amenities and customer service your residents want.

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Dog Friendly Policies May Increase Profit for Apartment Owners

Dog Friendly Policies May Increase Profit for Apartment Owners

Posted on 23. Oct, 2012 by .

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According to the article, “U.S. Apartment Owners See Profit Potential in Pooches” by Dawn Wotapka, on Nasdaq.com, apartments owners across the country are implementing dog friendly policies in order to attract and retain tenants.

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Do Your Clients Want to Keep You or Replace You?

Do Your Clients Want to Keep You or Replace You?

Posted on 12. Apr, 2012 by .

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Not to cause undue concern, but are your clients talking to other property managers about what they want and may not be receiving? The only way to answer the question is to get in touch with your clients soon, see how they’re doing and ask them what they want and need.

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How to Manage Your Utility Costs

How to Manage Your Utility Costs

Posted on 11. Apr, 2012 by .

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While newer apartment complexes have separate utility meters for gas and electric, older properties often have a central meter for all utilities, with the end result being units marketed to tenants as ‘utilities included.’ An attractive prospect from a marketing standpoint, the fact remains that including utilities in your tenant’s rent can be a risky policy that may ultimately pay off for tenants while costing your management company thousands of dollars a year in inflated utility costs.

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Helpful Property Management Maintenance Tips

Helpful Property Management Maintenance Tips

Posted on 03. Apr, 2012 by .

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Of all of the reasons why tenants leave, (other than relocating in another area or buying a house) inadequate maintenance is right at the top. There aren’t many people that would put up with a ceiling leaking for days, or a toilet that won’t work, or a faucet that constantly drips.

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Leasing Ideas for Property Managers

Leasing Ideas for Property Managers

Posted on 28. Feb, 2012 by .

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While part of the selling process for any property manager is to increase visibility and drive more potential applicants into the leasing office, if more applicants than not end up walking out the door without filling out an application; there’s something wrong. Here are some suggestions that will get more of those walk-ins converted to applicants and eventually tenants.

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The Importance of Property Maintenance, Part 2

The Importance of Property Maintenance, Part 2

Posted on 09. Jan, 2012 by .

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If you find yourself neglecting the small items, you’ll soon be on the hot seat for more expensive repairs. Building managers can find themselves with a run-down, in-desperate-need-of-repair building a lot sooner that they think.

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Market Fun Holiday Events For Residents

Market Fun Holiday Events For Residents

Posted on 16. Dec, 2011 by .

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While the holidays always make us think about ways to engage residents in the holiday spirit, there are many activities and events that property managers can organize and easily implement that can be used not only during the holiday season, but throughout the year.

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The Importance of Routine Maintenance

The Importance of Routine Maintenance

Posted on 12. Dec, 2011 by .

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With marketing activity being ramped up in a tough rental market, property managers are sometimes guilty of neglecting property maintenance. Warning: you do so at your own risk.

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