Tag Archives: resident retention
Posted on 27. Jan, 2015 by Marc Courtenay.
In the world of investing there’s an old adage: “Money goes where it’s treated best”. The same could be said for the best residents. As the world of rental properties become more competitive a new adage is “Good residents move to where they are treated best”. A “good resident” is one that has an outstanding […]
Posted on 20. Jan, 2015 by Vanessa Naranjo.
While schools and neighborhoods can help attract families, having family oriented amenities can also be a deciding factor. “Developers are going after families, not just singles” by including playrooms with games and activities for children of all ages. Epoch Times posted an article discussing the amenity trend that’s taken New York by storm. Click here for the […]
Posted on 13. Jan, 2015 by Vanessa Naranjo.
What’s your retention strategy? With new units sprouting and rent constantly increasing, retaining residents poses a new challenge. In this MultiFalimly Executive post, some top operators discuss their retention strategies. Click here to view
Posted on 25. Nov, 2014 by Marc Courtenay.
Like the words of a well known seasonal song, “It’s the most wonderful time of the year”. From Thanksgiving through New Year’s Day most people are in celebration mode. Strangely it’s also one of the most stressful times of the year. The holiday pressures of family reunions, buying gifts, planning get-togethers, or being alone while […]
Posted on 18. Nov, 2014 by Vanessa Naranjo.
A few years ago, staying ahead of the student housing game meant providing in-unit amenities – granite countertops and gourmet kitchen appliances – but in recent years, there has been a shift. Students now prefer “robust communal areas” that support their mobile lifestyles. MultiFamily Executive recently posted an article discussing the top tech-based amenities and resident expectations. Click […]
Posted on 04. Nov, 2014 by Mary Girsch-Bock.
Are you so bogged down in the details of your day to day management duties to take some time and look at the bigger picture? With the pressure to fill empty units, keep the property profitable, and make hundreds of people with very different personalities happy, property managers can sometimes forget to spend some time […]
Posted on 21. Oct, 2014 by Vanessa Naranjo.
Designing a crowd pleasing space is not as difficult a task as many would think. Despite the age gap between Baby Boomers and Millennials, you will find that they share common interests. Lindsay Machak, Associate Editor for Multifamily Executive, posted an article that offers insight on how to create spaces that cross generational lines. See the full […]
Posted on 01. Oct, 2014 by Marc Courtenay.
Residents are on the prowl again looking for the most attractive rental units for their money. At the same time there is a growing group of former homeowners who are back in the rental market. The monthly rent these groups are willing to pay will partially depend on the condition of the rental properties. If […]
Posted on 25. Sep, 2014 by Mary Girsch-Bock.
Property managers often refer to their properties as communities, and rightfully so. But have you ever thought about strengthening that community?One of the things that apartment dwellers typically cite about living in an apartment is a sense of isolation. Often, renters are new to the area, or even the state, and would like to meet […]
Posted on 19. Sep, 2014 by Marc Courtenay.
Marketing tools to turn vacancies into occupancies are worth a fortune. Like the technologies offered by Appfolio, there are many common sense methods to focus on your area’s target market. Each one of the following suggestions is not only intended to help you zoom in on new ways to attract a stream of potential tenants. […]
Posted on 11. Jul, 2014 by Alexis Hammond.
Baby Boomers and Millennials make up the two of the largest groups of renters in the United States. Trying to satisfy both groups at the same time offers owners and managers many options. Baby Boomers tend to be long term renters, while Millennials are more likely to move around, so trying to satisfy both comes […]
Posted on 10. Jul, 2014 by Mary Girsch-Bock.
Often, when renting an apartment, tenants are overwhelmed by the amount of information they are given, from the initial apartment viewing, to filling out the application, to getting approved, to finally, moving in. While it’s important to let all prospective residents know and understand the rules they must abide by when moving into their new […]
Posted on 01. Jul, 2014 by Mary Girsch-Bock.
Years ago, while living in Las Vegas, a summer thunderstorm wreaked havoc on my apartment. Lightning eventually struck the roof of my loft, creating a fairly significant hole in the roof. Since it was late, I placed a bucket under the hole to catch the still-falling rain and called the management office to report the […]
Posted on 19. Jun, 2014 by Marc Courtenay.
Whether you’re following your passion or just trying to be successful at what you do for a living, it always counts to be in that esteemed group we call “outstanding”. There is more research surfacing that gives practical guidance on the characteristics of those who flourish and those who flounder. It’s not just motivation that […]
Posted on 17. Jun, 2014 by Mary Girsch-Bock.
As important as it is for property managers to ensure that rent is received on a timely basis; rental collection is not just important to property managers. Surveys have shown that residents also want an easier way to pay rent. While many smaller management companies have continued to accept checks, many have done away with […]
Posted on 13. Jun, 2014 by Marc Courtenay.
The responses to my last article on filling vacancies fielded excellent suggestions from property managers. This kind of feedback offers ideas that are working now! Of course the ideas I shared in my series “50 Ways to Fill Your Vacancies” work well in today’s market. Yet those from our readers are personal favorites, innovative and […]
Posted on 10. Jun, 2014 by Mary Girsch-Bock.
In older generations, renting an apartment was typically viewed as a temporary measure; with the ultimate goal being home ownership. A lot has changed since then. The epic housing melt-down has driven more renters into the market. And many young professionals are seeing apartments as a reflection of their tastes and personality, not as a […]
Posted on 21. Mar, 2013 by Mary Girsch-Bock.
As property managers, we’re all aware of the multitude of issues that frequently arise with unreliable tenants. Late rental payments, disturbing the peace, illegal activity, and a general disregard for the property are all problems that typically arise in the property management industry.
Posted on 25. Jan, 2013 by Bryan Ives.
We co-hosted a fantastic webinar with Grace Hill titled “Raising Rents Without Raising Turnover” featuring Doug Chasick, the Apartment Doctor. Along with being a great educator, Doug has years of property management experience in the multifamily industry and we were fortunate to have him as our featured presenter.
Posted on 24. Jan, 2013 by Bryan Ives.
Facebook provides a great platform for your marketing initiatives as a property manager. Figuring out ways to best implement your social media strategy for your property management business can be challenging.
Posted on 13. Dec, 2012 by Bryan Ives.
Decals are increasingly being placed on high-rise multi-unit residential buildings recognized by The American Cancer Society’s Healthy High-Rises program for being 100% smoke-free in New Jersey and New York.
Posted on 12. Dec, 2012 by Marc Courtenay.
Hope this article reaches you on time, because this is the #1 time of the year to let your owner-clients and your staff know how much you appreciate them. Don’t be alarmed if you’ve put this off or forgot, because here’s two easy ways to keep from being The Grinch.
Posted on 27. Nov, 2012 by Mary Girsch-Bock.
Twenty years ago it was difficult to find apartment communities that would rent to pet owners. For years, dogs and cats were not welcome at the majority of apartment communities, with managers citing a variety of reasons, some valid, others merely an excuse in disguise.